Major accountabilities:

• Create and deliver below customer requirements as per agreed SLAs -Deliver services through structured project management approach with appropriate documentation and communication throughout the delivery of services .
• Quality Assurance ; Ensure deliverables for quality and accuracy are of the highest order.
• On-time project delivery within stipulated deadlines -Support in creation and maintenance of standard operating procedures (SOPs) -Support in developing and maintaining knowledge repositories that captures qualitative and quantitative reports.

Key performance indicators:

•   Good customer satisfaction scores - Ability to manage multiple stakeholders / projects - Delivery on time

Minimum Requirements: 
Work Experience:

• Operations Management and Execution.
• Project Management.
• Working experience within the pharmaceutical industry (Immunology/Oncology is preferable)

Skills:

• Alteryx.
• Analytical Thinking.
• Brand Awareness.
• Business Networking.
• Curiosity.
• Digital Marketing.
• Email Marketing.
• Marketing Communications.
• Marketing Plans.
• Marketing Strategy.
• Process Documentation.
• Strategic Marketing.

Languages :

• English.